If a product offers personalization, additional information will be required while placing an order. We do not offer personalizations on products not already offering this option.

The best way to tell if your coffee has gone bad is to use your sense of smell. If coffee has gone bad, the pleasant aroma will be gone and with it much of the taste. Using this coffee will not harm you, but will just not have much flavor if the smell is gone. It may also lose its deep dark color and appear a lighter brown.

Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee.

** ACCORDING TO THE DEPARTMENT OF HEALTH, WE DO NOT ALLOW RETURNS OR REFUNDS FOR PERISHABLE ITEMS.  

But fret not—we would like to help! If there was an error with your order not stemming from the incorrect information provided when the order is placed, please let us know within 14 days of your purchase.

support@www.blemercoffeegrinders.com

The best way to store ground coffee to keep it fresh longer is by storing it in your freezer immediately after use. Storing coffee in the freezer does not freeze the coffee, so it is always ready for use with no defrosting.

Coffee degrades over time and it degrades faster depending on the surface area - so the whole beans will keep longer than ground coffee. The best way to store these beans is to place them in an air-tight container in the freezer. You should grind fresh only the amount you plan to use that day to avoid unnecessary exposure. Storing coffee in this way will keep out moisture and other contaminants.

Unfortunately, none of our products ship overseas. This may change in the future. That said, we do ship to:

Military Installations and USA Territories. Send us a message if you have questions.

Shipping costs will apply to applicable products at checkout.

**We run discounts and promotions all year, so stay tuned for exclusive deals.

**WE PLAN TO OFFER INTERNATIONAL SHIPPING (FOR SELECT ITEMS) WITHIN THE NEXT 6 MONTHS. PLEASE COME BACK, OR REGISTER TO BE NOTIFIED WHEN THIS HAPPENS**

SCENARIO ONE: ... Given a customer's order from one manufacturer: 

 -- With correctly input shipping and delivery information, the order will be processed on THE NEXT BUSINESS DAY (see FAQ section:  "What are your Business hours?" for our hours of operation). The product will ship the packages in a timely manner providing there are no unforeseen and/or extenuating circumstances.

-- With incorrectly input shipping and delivery information. We will mark the order as undeliverable. Review the Refund Policy before placing an order. Undeliverable orders are non-refundable.

SCENARIO TWO: ... Given a customer's order from multiple manufacturers: 

 -- Orders with products from multiple manufacturers will be packaged, shipped, and delivered as they become available.

-- NOTE: Breakable and/or fragile goods (i.e.: Candles, delicate crafts, glass, and so on) often ship separately to ensure increased chances of arrival to the destination intact. 

 -- With incorrectly input (as previously mentioned) shipping and delivery information. We will mark the order as undeliverable. Review the Refund Policy before placing an order. Undeliverable orders are non-refundable.

**IF YOU:

 -- RECEIVED YOUR ITEM... & IT'S BROKEN (IN PART OR IN WHOLE) BECAUSE OF MISHANDLING IN TRANSIENT.... (FIRST GET PICTURES AND NOTIFY THE CARRIER SERVICE)...

 -- NEVER RECEIVED YOUR ITEM AT ALL... EVEN THOUGH YOU PUT IN THE CORRECT ADDRESS... (OH NO!)

-- CONTACT US IMMEDIATELY, PLEASE!

**ORDER TRACKING

 -- We do everything we can to provide tracking information as soon as it becomes available. That said, please click here if you need to track an order. Send us a message if you require additional assistance. 

 -- If you are attempting to seek our customer service team's help with tracking an order "outside business hours" please, first, check the USPS website, as this is the primary shipping carrier we use... and this is the only action we can perform for you... even during business hours. ALSO: 

 -- See FAQ: "What are your business hours?"), 

We use all major carriers for some products, not all see what we are currently using. These will often change. You can see what shipping carriers we use, at checkout.

USPS (ALL Methods):

 - Coffee - ALL coffee ships using the standard ground flat rate box for the United States Postal Service.

 - Custom & Personalized - these Items will have different shipping options as different teams of crafters & artisans handle them. You will see shipping options at the checkout.

(FYI: our CEO enjoys making different items & will often, personally, process an order! Don't forget to check the maker's mark when you get your item to see you made it, especially for you!)

DHL - Custom VXW Atelier Exclusives ship via DHL, ONLY. These products are identifiable by "VXW."

Local Delivery: Local delivery is possible for specific products within a specific radius of our crafters. Please note: Local Delivery slots are very limited, and usually reserved for custom, bulk, or wholesale orders. 

BLEMER VXW Customer Satisfaction Hours of Operation: 

Business Days:

 -- Availability is during normal business days: Monday - Friday.

Business Hrs:

 -- Availability is from 0900hrs to 1600hrs CST.

If you are trying to reach us outside our normal business hours, please send us a message and we will respond during normal business hours. 

Message from the Owner:

"We are in the business of offering fun and unique products. In doing so, we must always keep in mind that people run this store... for people. Since we are a people-run business we like to stress the importance we place on work-life balance. In keeping with that mindset, we keep strict business hours to allow our people a chance to regain their composure when they are 'off duty'  enjoying private time with family, friends, and themselves. Please understand, that we are processing all orders, fairly, in the order, we receive them. Thank you so much for understanding." 

President, CEO.

BLEMER VXW

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive–oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

**Please review the return policy to see the list of non-refundable and non-returnable items.

We always aim at making sure our customers love our products, but if you need to make a return (where it applies) an order, we’re happy to help. Just email us directly and we’ll take you through the process.